Shipping policy
Shipping Policy
At Freeze Tag, Inc., we strive to deliver your kitchen storage solutions—from air-tight seasoning jars to large-capacity press-type rice dispensers—safely and efficiently right to your doorstep.
Shipping Rates & Free Shipping Threshold
We offer clear and transparent shipping rates for all domestic orders:
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Orders of $10.00 USD and over: FREE Shipping
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Orders under $10.00 USD: Flat Rate Shipping fee of $5.99 USD
Processing & Handling Time
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Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
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You will receive a secondary email notification containing your tracking details once your order has been dispatched.
Delivery Estimates
Standard shipping times typically range from 5 to 10 business days, depending on your exact geographical location. Please note that delivery times may be subject to unexpected delays caused by carrier disruptions, extreme weather, or peak holiday seasons.
Order Tracking
Once your package leaves our fulfillment facility, you will receive an email containing a carrier tracking link. Please allow up to 24–48 hours for the tracking information to update on the carrier's system.
Incorrect Shipping Information
Please double-check your shipping address during checkout. Freeze Tag, Inc. is not responsible for packages delivered to incorrect or incomplete addresses supplied by the buyer. If you notice an error in your address, please email us immediately at [email protected]. Once a package has been shipped, we are unable to modify the destination address.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if tracking indicates that your parcel was delivered but you have not received it, please reach out to us at [email protected] so we can assist you in filing a claim with the carrier or arranging a replacement.