Privacy policy

Privacy Policy

This Privacy Policy describes how Freeze Tag, Inc. ("we", "us", or "our"), operating the e-commerce store at xx1vp4-dj.myshopify.com, collects, uses, and discloses your Personal Information when you visit or make a purchase from our store.

1. Information We Collect

When you browse our store or complete a transaction, we collect personal information necessary to fulfill your orders and enhance your shopping experience:

  • Order Information: When purchasing items such as our press-type rice dispensers or oil bottles, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device & Usage Information: When you access our website, we automatically collect details about your web browser, IP address, time zone, cookie information, and how you interact with individual products or pages.

  • Customer Support Information: Information provided when you contact our support team at [email protected].

2. How We Use Your Personal Information

We use your Personal Information to fulfill our commitment to providing top-tier kitchen storage solutions:

  • To process payments, arrange shipping, and provide invoices or order confirmations.

  • To communicate with you regarding order updates, tracking, or customer service inquiries.

  • To screen orders for potential risk or fraud.

  • To optimize and improve your browsing experience on our website.

3. Sharing Your Personal Information

We share your Personal Information with trusted service providers to help us run our business smoothly:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Fulfillment & Shipping Partners: We share your delivery details (address, name, phone number) with courier services to ensure your kitchenware reaches 415 Cohannet St, Taunton, MA or your home address efficiently.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

4. Cookies

Cookies are small data files placed on your device. We use functional cookies to remember your cart items (like seasoning jars added during your session), performance cookies to analyze user behavior, and targeting cookies to tailor relevant advertisements. You can control cookie preferences directly in your web browser settings.

5. Your Rights

Depending on your residency, you may have rights under regional privacy regulations (such as CCPA/CPRA in the United States) regarding your Personal Information:

  • The right to request access to the personal data we hold about you.

  • The right to request correction, update, or deletion of your personal data.

  • To exercise these rights, please contact us at [email protected].

6. Data Retention

When you place an order through our website, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.