Contact information

Contact Information

Effective Date: November 12, 2026

At Pure Bowl Hub, we believe that good customer service is just as important as providing practical and reliable kitchen products.

Whether you are looking for more information about our seasoning jars, oil dispensers, or push-button rice storage containers, or need assistance with an existing order, our team welcomes your questions and feedback.

We aim to provide clear communication, helpful support, and reasonable solutions to customer concerns.

1. Business Information

Store Name: Pure Bowl Hub
Legal Business Name: SGL ASSETS PTY LTD
Website: https://www.purebowlhub.shop

Business Address:

SGL ASSETS PTY LTD
66 McDonald Cres
Bassendean WA 6054
Australia

Business Contact Person: Shaun Allen

2. Customer Service Email

For general questions, order assistance, or other customer service matters, please contact us at:

Email: [email protected]

Our email support channel can assist with:

  • Product information and specifications.

  • Seasoning jar inquiries.

  • Oil dispenser features and usage questions.

  • Push-button rice storage container inquiries.

  • Order confirmations and order status.

  • Shipping fees and delivery information.

  • Shipment tracking and missing packages.

  • Damaged, defective, or incorrect products.

  • Return and refund requests.

  • Replacement and exchange inquiries.

  • Payment and checkout concerns.

  • Privacy-related questions.

  • Website feedback and general business inquiries.

3. Customer Service Availability

We aim to review customer communications during regular business operating hours.

Messages received outside normal business hours, during weekends, or on public holidays may be reviewed on the next available business day.

Response times may vary depending on the nature of the inquiry, the information required, and the availability of relevant order or shipping records.

For urgent order-related concerns, we encourage customers to include their order number in the initial email.

4. Product Information and Assistance

We understand that choosing the right kitchen storage product involves considering its design, dimensions, capacity, and intended use.

If you have questions about our products, please contact us before purchasing.

We welcome inquiries about:

  • Seasoning jar storage and organization.

  • Oil dispenser operation and care.

  • Rice container dispensing mechanisms.

  • Product dimensions and available features.

  • Included accessories and components.

  • Product cleaning and maintenance instructions.

  • General product suitability and usage information.

We aim to provide useful information so customers can make informed purchasing decisions.

5. Order and Delivery Support

If you have already placed an order and need assistance, please provide:

  • Your full name.

  • Order number.

  • Email address used during checkout.

  • Purchased product name.

  • A clear explanation of your concern.

For shipping-related inquiries, please include any available tracking information.

This helps our team locate your transaction and investigate the matter more efficiently.

6. Returns, Refunds, and Replacements

Customers who wish to return a product, request a refund, or report a defective item should contact us by email.

Please explain the reason for your request and provide supporting photographs where appropriate.

Our team will review the circumstances and provide instructions based on our Return and Refund Policy and applicable Australian Consumer Law requirements.

Return Address:

SGL ASSETS PTY LTD
Attn: Shaun Allen
66 McDonald Cres
Bassendean WA 6054
Australia

Please contact us before mailing returned merchandise so that we can provide appropriate return instructions.

7. Privacy and Personal Information Requests

If you have questions about the collection, use, storage, or handling of your personal information, please contact us through our official email address.

We accept reasonable inquiries concerning access to personal information, correction requests, and privacy complaints in accordance with applicable privacy requirements.

Email: [email protected]

8. Customer Feedback

We appreciate hearing from customers about their experiences with Pure Bowl Hub.

Whether you have a suggestion about our product selection, feedback on the shopping experience, or an idea for improving our website, we welcome your comments.

Customer feedback helps us understand what works well and where improvements may be needed.

We aim to treat every inquiry with professionalism, fairness, and respect.

9. Official Contact Details

Pure Bowl Hub
Operated by SGL ASSETS PTY LTD

Attn: Shaun Allen
66 McDonald Cres
Bassendean WA 6054
Australia

Website: https://www.purebowlhub.shop

Customer Service Email: [email protected]

We appreciate your interest in Pure Bowl Hub and look forward to assisting you with your kitchen storage and organization needs.